Your role
We love our customers and are looking for a proactive and customer-centric Junior Customer Success Manager to join our team. In this role, you will play a crucial part in ensuring our customers achieve their goals, contribute to product improvements, and help shape the future of Admetrics.
Responsibilities
- Be the voice of our customers: Act as a trusted advisor, advocating for customer needs and ensuring their feedback is effectively communicated to our internal tech teams.
- Customer onboarding and support: Guide new customers through onboarding, provide training, and ensure ongoing satisfaction.
- Ensure a great customer experience: We love our customers and strive to provide them with an exceptional experience by addressing their needs proactively and ensuring their satisfaction.
- Continuous development of knowledge sharing: Maintain and enhance our knowledge base by creating clear, helpful documentation and ensuring customers have access to the resources they need.
- Conduct surveys: Design and implement customer satisfaction surveys to gather valuable insights and measure the effectiveness of our solutions.
- Analyze customer success metrics: Track key performance indicators (KPIs) and recommend strategies to improve customer retention and engagement.
- Improve the product: Collaborate closely with product and engineering teams to suggest improvements based on customer insights and pain points.
Requirements
- Strong communication and interpersonal skills with a customer-first mindset.
- Passion for improving customer experiences and driving product development.
- Ability to create and manage documentation effectively.
- Proactive and solution-oriented approach to problem-solving.
- Experience in a SaaS or technology-driven environment is a plus.
- English proficiency is a must; additional languages are a plus.
What We Offer
- A dynamic and collaborative work environment in a growing startup.
- Opportunities for professional growth and career advancement.
- Flexible working arrangements (remote/on-site).
- Competitive salary.
If you're excited about helping customers succeed and making an impact in a fast-paced SaaS environment, we'd love to hear from you!
How to Apply:
- Send your resume and a brief cover letter to people@admetrics.io
